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Exchanges + Returns

HIDEit Help

We do not accept returns on:<ul data-start="844" data-end="912"><li data-start="844" data-end="874" style="font-family: Inter; font-size: 16px;">Used Mounts</li><li data-start="844" data-end="874" style="font-family: Inter; font-size: 16px;">Custom Mounts</li></ul><ul><li data-start="877" data-end="912" style="font-family: Inter; font-size: 16px;">Discontinued Items</li></ul>Items must be in new condition and in original packaging.

We do not accept returns on Custom Mounts or Discontinued Items.

Custom orders of discontinued items

Are there any items that cannot be returned?

B2B WHOLESALE HELP

B2B RETURNS + EXCHANGES

How do I track and manage my order?

When will my order ship?

What is the shipping and delivery times?

SHIPPING

Can I change my shipping address?

What do I do if my order arrives damaged?

What do I do if I am missing an item?

What do I do if I received the wrong item?

What do I do if I am missing hardware?

ORDER ISSUES

My order was returned to sender. Can you reship it?

What do I do if tracking for my order shows it was attempted to be delivered but there was no notice left or no one actually attempted delivery?

What do I do if the tracking shows my order bouncing around multiple distribution centers instead of being delivered?

Why hasn’t my order tracking updated in several days?

My tracking number says my package was delivered, but I never received it?

Why does my order tracking shows that my order has not left the warehouse.

WHERE'S MY ORDER

How do I order?

How do I change or cancel my order?

I see a pending payment in my bank account, but I didn't receive a confirmation. What does this mean?

What forms of payment are accepted?

Can discounts be applied to past purchase?

PAYMENT + ORDERS

Can I change the email associated with my account?

Can I save multiple addresses in my account?

I forgot my account password. How do I change it?

Where can I see previous orders?

ACCOUNT QUESTIONS

ORDER MANAGEMENT

Return Policy Overview

I purchased from Amazon or another retailer — can I return it here?

How do I exchange an item?

How do I return an item?

Can I return a gifted item?

Can I return a used item?

When will I receive my store credit?

RETURNS + EXCHANGES

What if I need a locking solution?

Which mount do I need for my PlayStation?

How do I know which mount I need?

Which mount do I need for my Xbox?

What type of TV mount should I use if I want to mount my devices behind the TV?

FIND THE RIGHT MOUNT

I don't want to drill holes. What can I use?

Can I install the mounts in concrete? Brick? Stone? Glass?

How do I assemble the adjustable mounts?

I don't want to DIYit. Can someone install the mounts for me?

What is VESA mounting?

ASSEMBLY + INSTALLATION

Will the metal impact my wireless signal?

I thought game consoles shouldn't be vertically mounted...is this true?

Can I use your mounts for under-desk or under-cabinet mounting?

I love the mounts but are they actually safe for my devices?

I'm worried about the weight of my device. How much weight can the mounts hold?

Will the signal still reach my cable box if I mount it behind the TV?

PRODUCT FUNCTIONALITY

What hardware is included with the mounts?

What are the mounts made from?

Made in USA and not, why?

Mounting Hardware

MATERIALS + HARDWARE

PRODUCT

What is Shipping Protection?

How is shipping cost calculated?

How fast do orders ship?

Do you ship outside of the US?

Does HIDEit do sponsorships?

I want to partner with HIDEit, what opportunities are there?

I'm an A/V Pro and love your products! How do I go about selling your products with my service?

PARTNERSHIP OPPORTUNITIES

Do you offer discounts on large quantity orders?

I'm interested in ordering wholesale. What is the process for that?

Can I use my FedEx/UPS account to ship my order?

WHOLESALE + BULK PRICING

Where are HIDEit mounts made?

WHY REPRESENT HIDEit?

PARTNERS

Do you offer a discount for military, first responders or teachers?

How can I contact customer service?

How quick does the Support Squad respond to tickets?

I ordered from Amazon, can I contact HIDEit Mounts directly for customer support?

Can I paint my mount?

I have a suggestion or product idea, for HIDEit Mounts! How do I get in touch?

How do I win the Monthly Contests + what do I win?

What are the HIDEit Monthly Contests?

How do I enter the Monthly Contests?

CONTESTS

MORE FAQs

What is the HIDEit B2B Program?

How do I apply for a B2B account?

When can I see wholesale pricing?

What are the B2B payment terms?

Can you create custom mounts for projects?

What are your business codes and certifications?

B2B PROGRAM

What is the B2B return window?

Do you provide RMAs for B2B returns?

Are large-quantity returns subject to a restocking fee?

Who pays for return shipping?

How do I start a B2B return or exchange?

Can I resell HIDEit products on online marketplaces?

Can I advertise as an authorized reseller?

RESELLING + ADVERTISING

Where do B2B orders ship from?

Which carriers do you use for B2B orders?

Can I arrange my own freight or use my shipping account?

How are shipping costs calculated for B2B orders?

Do you offer expedited shipping for B2B orders?

Do you ship internationally?

B2B SHIPPING

Are there any items that cannot be returned?Updated 20 minutes ago