MORE FAQs

Have a random question about HIDEit Mounts? You might find the answer here!

Articles

Do you offer a discount for military, first responders or teachers?

We offer discounts for our troops, law enforcement officers, firefighters, EMTs, nurses, doctors and teachers. Verify your status here. Thank you for your service!

How can I contact customer service?

You can email us at [email protected], start a live chat right on our website, or reach out through social media. We are typically open Monday-Friday 9:00am-4:00pm PST (Holidays excluded)!

How quick does the Support Squad respond to tickets?

We do our best to respond to all emails + messages within 24-48 business hours. If you've emailed us and haven't heard back, please check your spam or junk folders. Still nothing? Perhaps there was a tech issue on our end and we ask that you please r

I ordered from Amazon, can I contact HIDEit Mounts directly for customer support?

Unfortunately, due to the policies Amazon has in place, we’re very limited in what we can do for you. Please contact us and we will do our best to help you. If you buy direct we can help you with everything!

Can I paint my mount?

You're welcome to paint your mount, just make sure the paint will cover powder-coated steel. Once the mount is modified in such a way, it is not eligible for return or exchange.

I have a suggestion or product idea, for HIDEit Mounts! How do I get in touch?

Feel free to send us any product suggestions or ideas you may have to [email protected] and we will pass it on to our Product Development Team. Show us what ya got!