HIDEit Help logo
HIDEit Help logo

All articles

PRODUCT FUNCTIONALITY

Metal Impacting Signal | Under-Desk/ Under-Cabinet | Weight the Mount can Hold | Consoles Mounted Vertically | Are These Safe

Will the metal impact my wireless signal?

Nope! Contrary to popular belief, our steel mounts do not impact wireless signals. Sleek, thoughtful designs ensure no signals are blocked when devices are wall mounted. We design our mounts for functionality first, then aesthetics, so its essential

I thought game consoles shouldn't be vertically mounted...is this true?

Not really. The Original Xbox One is the only console that cannot play discs while vertical. If you want to mount your OG Xbox vertically, you’ll have to switch to downloaded content or go vertical at your own risk. All other consoles can be played w

Can I use your mounts for under-desk or under-cabinet mounting?

Yes, but it depends on the device and the setup. Under-desk or under-cabinet mounting can block airflow that is needed to cool some devices, so double check your devices’ vents won’t be blocked. Also, depending on the depth of the desk or cabinet, yo

I love the mounts but are they actually safe for my devices?

Nope. We’ve built an entire company around a product that actually destroys devices and game consoles. We’re kidding. Yes, the mounts are safe if installed correctly (which isn’t hard to do). If you're nervous about your device overheating, this long

I'm worried about the weight of my device. How much weight can the mounts hold?

The drywall anchors provided with our mounts are rated for 25lbs each, more than the weight of most devices and consoles. Our mounts come with 2-4 drywall anchors depending on the mount, so you can be sure that your devices are secure. See each produ

Will the signal still reach my cable box if I mount it behind the TV?

Usually, yes. Bluetooth remotes don’t require line of sight and IR remote signals can bounce off walls and generally still reach the cable box. We can't speak for all when we say your remote will work, however it DOES work in the majority of setups.