We want you to love your HIDEit Mount! If you need to return or exchange, here’s what you need to know...

We want you to love your HIDEit Mount! If you&apos;re not completely satisfied, here&apos;s how returns work:<ul><li data-list-indent="1" data-list-type="bulleted">Only purchases made directly on&#xA0;hideitmounts.com are eligible for return or exchange</li><li data-list-indent="1" data-list-type="bulleted">We accept returns within 14 days of delivery.</li><li data-list-indent="1" data-list-type="bulleted">Items must be unused, in original packaging, and in resalable condition.</li><li data-list-indent="1" data-list-type="bulleted">All approved returns will be refunded as store credit only.</li><li data-list-indent="1" data-list-type="bulleted">Customers are responsible for return shipping &#x2014; we do not provide labels.</li><li data-list-indent="1" data-list-type="bulleted">Once received and inspected, we&#x2019;ll issue your refund.</li><li data-list-indent="1" data-list-type="bulleted">Exchanges: Return the original item and use your store credit for the replacement, or place a new order immediately if you want it faster.</li></ul>

Return Policy Overview

Want to swap for a different mount or size? Start your request by clicking “Return Order” in our Help Center and selecting exchange as your reason.

If you&#x2019;d like to exchange an item in your order, you can start your request right from the Help Center.To help us resolve your request quickly, please start your exchange within 7 days of delivery.Step 1 &#x2014; Start Your Exchange<ol data-start="2396" data-end="2641"><li data-start="2396" data-end="2455">Go to the Help Center and select Return Order.</li><li data-start="2456" data-end="2518">Enter the email or phone number used to place your order.</li><li data-start="2519" data-end="2570">Select Exchange as your reason for return.</li><li data-start="2571" data-end="2641">Follow the prompts to confirm your order and submit your request.</li></ol>Step 2 &#x2014; Prepare Your Exchange<ul data-start="2680" data-end="2857"><li data-start="2680" data-end="2733">Pack the item securely in its original packaging.</li><li data-start="2734" data-end="2812">Include your packing slip or a note with your order number inside the box.</li><li data-start="2813" data-end="2857">Remove or cover any old shipping labels.</li></ul>Step 3 &#x2014; Ship Your Item<ul data-start="2889" data-end="3104"><li data-start="2889" data-end="2984">We do not provide shipping labels for exchanges &#x2014; you&#x2019;ll need to ship using your own label.</li><li data-start="2985" data-end="3081">Use a carrier that provides tracking. We are not responsible for lost or untracked packages.</li><li data-start="3082" data-end="3104">Ship your item to:</li></ul>HIDEit Mounts &#x2013; Returns &#xA0;5350 Capital Court, Suite 111 &#xA0;Reno, NV 89502Step 4 &#x2014; Receive Your Replacement Once we receive your item, we&#x2019;ll process your exchange and ship out your replacement as quickly as possible.<div data-block="true" data-editor="a6c67" data-offset-key="6r1ga-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(34, 34, 34); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> </div>

I'd like to exchange items in my order

Need to return an item? Start your request by clicking “Return Order” in our Help Center, then follow our simple steps to send it back.

If you&#x2019;d like to return a product, you can start your request right from the Help Center.To help us resolve your request quickly, please start your return within 7 days of delivery.Step 1 &#x2014; Start Your Return<ol data-start="1409" data-end="1602"><li data-start="1409" data-end="1468" style="font-family: Inter;">Go to the Help Center and select Return Order.</li><li data-start="1469" data-end="1531" style="font-family: Inter;">Enter the email or phone number used to place your order.</li><li data-start="1532" data-end="1602" style="font-family: Inter;">Follow the prompts to confirm your order and submit your request.</li></ol>Step 2 &#x2014; Prepare Your Return<ul data-start="1639" data-end="1816"><li data-start="1639" data-end="1692" style="font-family: Inter;">Pack the item securely in its original packaging.</li><li data-start="1693" data-end="1771" style="font-family: Inter;">Include your packing slip or a note with your order number inside the box.</li><li data-start="1772" data-end="1816" style="font-family: Inter;">Remove or cover any old shipping labels.</li></ul>Step 3 &#x2014; Ship Your Return<ul data-start="1850" data-end="2068"><li data-start="1850" data-end="1946" style="font-family: Inter;">We do not provide return shipping labels &#x2014; all returns must be shipped using your own label.</li><li data-start="1947" data-end="2043" style="font-family: Inter;">Use a carrier that provides tracking. We are not responsible for lost or untracked packages.</li><li data-start="2044" data-end="2068" style="font-family: Inter;">Ship your return to:</li></ul>HIDEit Mounts &#x2013; Returns &#xA0;5350 Capital Court, Suite 111 &#xA0;Reno, NV 89502

I’d like to return a product

If you purchased from Amazon or another retailer, please follow that seller’s return process...

Returns and exchanges are only accepted for orders placed directly through hideitmounts.com. If you purchased from Amazon or another retailer, please follow that seller&#x2019;s return process.

I purchased from Amazon or another retailer — can I return it here?

Yes! Gifted items purchased on hideitmounts.com can be returned for store credit...

Yes! Gifted items purchased on hideitmounts.com can be returned for store credit. Please provide the purchaser&#x2019;s name and order number (if available) when starting your return request.

Can I return a gifted item?

We only accept returns of items in new, unused condition with original packaging...

<div data-block="true" data-editor="6ed6d" data-offset-key="8tqjs-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(34, 34, 34); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">We only accept returns of items in new, unused condition with original packaging. Items that appear used will not be eligible for store credit and will be returned to you at your expense.<div data-block="true" data-editor="4i98l" data-offset-key="ci05r-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(34, 34, 34); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 12px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-block="true" data-editor="6ed6d" data-offset-key="8tqjs-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(34, 34, 34); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-block="true" data-editor="6ed6d" data-offset-key="49imi-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(34, 34, 34); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> </div></div></div></div>

Can I return a used item?

Processing can take up to 30 business days after your item is received...

Once your return arrives at our warehouse and passes inspection, we&#x2019;ll issue store credit to your account. Processing can take up to 30 business days after your item is received. You&#x2019;ll receive an email notification once your store credit is ready to use.

When will I receive my store credit?

Need help during business hours? Start a chat!

Didn't find what you need in the HIDEit Help Center? Please fill out the form so we can help. We're a small team but we do our best to respond quick!

Got a more complex need? Give us a call. We're a small team but we do our best to answer all calls!

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Exchanges + Returns

HIDEit Help

Find out how to start a return or exchange and review our policy details.

RETURNS + EXCHANGES

How much is shipping?

Do you offer free shipping?

How long will it take for my order to ship?

What are the estimated shipping and delivery times?

What shipping carriers do you use?

Do you ship internationally?

How do I track my order?

SHIPPING

My order was damaged in delivery

Some items are missing from my order

The items are different from what I ordered

What do I do if I am missing hardware?

What if I paid for Expedited Shipping and delivery was delayed?

ORDER ISSUES

My order was returned to sender. Can you reship it?

What if tracking shows an attempted delivery but no notice was left?

What if my order is bouncing around multiple distribution centers?

Why hasn’t my order tracking updated in several days?

My tracking says “Delivered” but I never received my package.

Why does my tracking show my order hasn’t left the warehouse?

WHERE'S MY ORDER

How do I order?

How do I change or cancel my order?

Why is there a pending payment on my bank account?

What forms of payment do you accept?

Can I apply a discount to a past purchase?

PAYMENT + ORDERS

Can I change the email on my account?

Can I save multiple addresses?

I forgot my account password. How do I reset it?

Where can I see my previous orders?

ACCOUNT QUESTIONS

ORDER MANAGEMENT

Which mount do I need for my PlayStation?

Which mount do I need for my Xbox?

How do I know which mount I need?

What type of TV mount should I use if I want to mount my devices behind the TV?

What if I need a locking solution?

FIND THE RIGHT MOUNT

Will the metal impact my wireless signal?

Will the signal still reach my cable box if I mount it behind the TV?

Will mounting my device behind the TV make it overheat?

Can game consoles be mounted vertically?

Can I mount devices under a desk or cabinet?

Can I mount multiple devices behind one TV?

Are HIDEit Mounts safe for my devices?

How much weight can HIDEit Mounts hold?

PRODUCT FUNCTIONALITY

What tools do I need to install a HIDEit Mount?

Do HIDEit Mounts come assembled?

Can I install HIDEit Mounts without drilling into the wall?

Can I mount my device to the back of the TV?

Can I install HIDEit Mounts in an RV or boat?

Can I install HIDEit Mounts in concrete, brick or stone?

How do I assemble adjustable mounts?

What is VESA mounting?

ASSEMBLY + INSTALLATION

What mounting hardware do you use?

What hardware is included with the mounts?

What are HIDEit Mounts made from?

Why are some mounts made overseas?

MATERIALS + HARDWARE

PRODUCT

Does HIDEit do sponsorships?

I want to partner with HIDEit, what opportunities are there?

I'm an A/V Pro and love your products! How do I go about selling your products with my service?

PARTNERSHIP OPPORTUNITIES

Do you offer discounts on large quantity orders?

I'm interested in ordering wholesale. What is the process for that?

Can I use my FedEx/UPS account to ship my order?

WHOLESALE + BULK PRICING

Where are HIDEit mounts made?

WHY REPRESENT HIDEit?

PARTNERS

Do you offer a discount for military, first responders or teachers?

How can I contact customer service?

How quick does the Support Squad respond to tickets?

I ordered from Amazon, can I contact HIDEit Mounts directly for customer support?