Shipping Protection covers when your order is lost, stolen or damaged. This allows HIDEit to provide resolution to claims quicker, without waiting for a claim to the Shipping Carrier. How much does it cost? Orders under $100 will be charged $0.98, fo

Shipping Protection covers when your order is lost, stolen or damaged. This allows HIDEit to provide resolution to claims quicker, without waiting for a claim to the Shipping Carrier.How much does it cost?&#xA0;Orders under $100 will be charged $0.98, for orders over $100 the fee increases. To check Shipping Protection rates, head over to&#xA0;<a href="https://hideitmounts.com/cart" id="isPasted" target="_self">your cart</a> to see your estimate.How do I select Shipping Protection?&#xA0;Shipping Protection is automatically added to your cart. You can opt out of Shipping Protection by toggling the Shipping Protection notification in your cart.<img src="https://attachments.gorgias.help/uploads.gorgias.io/0eMnwxKdkQ69bDNo/Shipping_Protection_Toggle_-_Infinity_Loop-d1955d4d-38f7-4893-a092-f739f0dd3ea4.gif" style="width: 300px;" class="fr-fic fr-dii">What if I opt out of Shipping Protection?&#xA0;HIDEit Mounts is not liable for any lost, stolen or damaged items during shipping.&#xA0;<span id="isPasted" style="color: rgb(22, 22, 22); font-family: &quot;Open Sans&quot;, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">We will submit your claim to the Shipping Carrier. If your claim is approved by the Shipping Carrier, a replacement order will be processed and you&apos;ll receive an order confirmation. Not all claims are approved. This generally takes 4 weeks. Please Note: HIDEit reserves the right to refund Shipping Protection in the event there is concern of fraudulent activity. We will not send a replacement nor refund orders that we believe were received by the customer.&#xA0;

What is Shipping Protection?

Shipping cost is automatically calculated based on the weight of the order, shipping location and shipping method. Shipping options will display in your cart after you have entered in your shipping location. We offer Free US Economy Shipping on order

Shipping cost is automatically calculated based on the weight of the order, shipping location and shipping method. Shipping options will display in your cart after you have entered in your shipping location.&#xA0;We offer Free US Economy Shipping on orders over $100.&#xA0;If there is a carrier that cannot deliver to your location, please choose a carrier and ship method that does ship to your location.

How is shipping cost calculated?

We ship Monday through Friday (excluding holidays) from Reno, NV. Orders usually ship within 2 days. Time in transit depends on your location and selected ship method. If you purchase an item on Backorder or Pre-Order, please refer to the expected sh

<div data-block="true" data-editor="d920c" data-offset-key="f0tun-0-0" id="isPasted" style="box-sizing: border-box; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; -webkit-font-smoothing: antialiased; color: rgb(34, 34, 34); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; background-color: rgb(255, 255, 255);"><div data-offset-key="f0tun-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;">We ship Monday through Friday (excluding holidays) from Reno, NV. Orders usually ship within 2 days. Time in transit depends on your location and selected ship method.&#xA0;</div></div><div data-block="true" data-editor="d920c" data-offset-key="40t8v-0-0" style="box-sizing: border-box; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; -webkit-font-smoothing: antialiased; color: rgb(34, 34, 34); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; background-color: rgb(255, 255, 255);"><div data-offset-key="40t8v-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"> </div></div><div data-block="true" data-editor="d920c" data-offset-key="o7ir-0-0" style="box-sizing: border-box; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; -webkit-font-smoothing: antialiased; color: rgb(34, 34, 34); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; background-color: rgb(255, 255, 255);"><div data-offset-key="o7ir-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;">If you purchase an item on&#xA0;Backorder&#xA0;or&#xA0;Pre-Order, please refer to the expected ship date listed on the product.</div></div>

How fast do orders ship?

Yes, we ship Internationally to most countries. We are not able to ship to Russia or Greece, at this time. Why is International Shipping so expensive? We do not charge extra - these are the rates provided by the carrier based on the weight of the ord

Yes, we ship Internationally to most countries. We are not able to ship to Russia or Greece, at this time.&#xA0;Why is International Shipping so expensive? We do not charge extra - these are the rates provided by the carrier based on the weight of the order, shipping location and shipping method. Some International orders may ship through a third party to save cost.&#xA0;Will I be charged for Value Added Tax or other Import Taxes? We collect taxes for some countries during checkout. If we have not collected taxes for your order, you may be charged at delivery for import taxes charged by your country.&#xA0;

Do you ship outside of the US?

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HIDEit Help

Here you'll find answers to Frequently Asked Questions about Shipping.

SHIPPING

Order Tracking

When will my order ship?

Shipping + Delivery Time

Change Shipping Address

Return Shipping

Damage Claim

Missing Item Claim

Wrong Item Claim

ORDER ISSUES

My order was returned to sender. Can you reship it?

What do I do if tracking for my order shows it was attempted to be delivered but there was no notice left or no one actually attempted delivery?

What do I do if the tracking shows my order bouncing around multiple distribution centers instead of being delivered?

Why hasn’t my order tracking updated in several days?

My tracking number says my package was delivered, but I never received it?

WHERE'S MY ORDER

How do I order?

How do I change or cancel my order?

I see a pending payment in my bank account, but I didn't receive a confirmation. What does this mean?

What forms of payment are accepted?

Can discounts be applied to past purchase?

PAYMENT + ORDERS

Can I change the email associated with my account?

Can I save multiple addresses in my account?

I forgot my account password. How do I change it?

Where can I see previous orders?

ACCOUNT QUESTIONS

ORDER MANAGEMENT

I don't want to drill holes. What can I use?

What if I need a locking solution?

Which mount do I need for my PlayStation?

How do I know which mount I need?

Which mount do I need for my Xbox?

What type of TV mount should I use if I want to mount my devices behind the TV?

FIND THE RIGHT MOUNT

Can I install the mounts in concrete? Brick? Stone? Glass?

How do I assemble the adjustable mounts?

I don't want to DIYit. Can someone install the mounts for me?

What is VESA mounting?

ASSEMBLY + INSTALLATION

Will the metal impact my wireless signal?

I thought game consoles shouldn't be vertically mounted...is this true?

Can I use your mounts for under-desk or under-cabinet mounting?

I love the mounts but are they actually safe for my devices?

I'm worried about the weight of my device. How much weight can the mounts hold?

Will the signal still reach my cable box if I mount it behind the TV?

PRODUCT FUNCTIONALITY

What hardware is included with the mounts?

I lost the hardware that came with the mount can I receive a replacement?

What are the mounts made from?

MATERIALS + HARDWARE

PRODUCT

Does HIDEit do sponsorships?

I want to partner with HIDEit, what opportunities are there?

I'm an A/V Pro and love your products! How do I go about selling your products with my service?

PARTNERSHIP OPPORTUNITIES

Do you offer discounts on large quantity orders?

I'm interested in ordering wholesale. What is the process for that?

Can I use my FedEx/UPS account to ship my order?

WHOLESALE + BULK PRICING

Where are HIDEit mounts made?

WHY REPRESENT HIDEit?

PARTNERS

Do you offer a discount for military, first responders or teachers?

How can I contact customer service?

How quick does the Support Squad respond to tickets?

I ordered from Amazon, can I contact HIDEit Mounts directly for customer support?