Need help during business hours? Start a chat!

Didn't find what you need in the HIDEit Help Center? Please fill out the form so we can help. We're a small team but we do our best to respond quick!

Got a more complex need? Give us a call. We're a small team but we do our best to answer all calls!

Home

Shop All Products

Mount Finder

Contact Us

Exchanges + Returns

HIDEit Help

<div data-block="true" data-editor="d920c" data-offset-key="f0tun-0-0" id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(34, 34, 34); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><p data-start="749" data-end="803" id="isPasted">If the carrier offers a delivery guarantee, we will submit a Delayed Delivery Claim. If approved, we will refund you the amount credited by the carrier.</p></div>

If the carrier offers a delivery guarantee, we will submit a Delayed Delivery Claim...

What if I paid for Expedited Shipping and delivery was delayed?

ORDER MANAGEMENT

ORDER ISSUES

How much is shipping?

Do you offer free shipping?

How long will it take for my order to ship?

What are the estimated shipping and delivery times?

What shipping carriers do you use?

Do you ship internationally?

How do I track my order?

SHIPPING

My order was damaged in delivery

Some items are missing from my order

The items are different from what I ordered

What do I do if I am missing hardware?

I'd like to exchange items in my order

I’d like to return a product

My order was returned to sender. Can you reship it?

What if tracking shows an attempted delivery but no notice was left?

What if my order is bouncing around multiple distribution centers?

Why hasn’t my order tracking updated in several days?

My tracking says “Delivered” but I never received my package.

Why does my tracking show my order hasn’t left the warehouse?

WHERE'S MY ORDER

How do I order?

How do I change or cancel my order?

Why is there a pending payment on my bank account?

What forms of payment do you accept?

Can I apply a discount to a past purchase?

PAYMENT + ORDERS

Can I change the email on my account?

Can I save multiple addresses?

I forgot my account password. How do I reset it?

Where can I see my previous orders?

ACCOUNT QUESTIONS

Which mount do I need for my PlayStation?

Which mount do I need for my Xbox?

How do I know which mount I need?

What type of TV mount should I use if I want to mount my devices behind the TV?

What if I need a locking solution?

FIND THE RIGHT MOUNT

Will the metal impact my wireless signal?

Will the signal still reach my cable box if I mount it behind the TV?

Will mounting my device behind the TV make it overheat?

Can game consoles be mounted vertically?

Can I mount devices under a desk or cabinet?

Can I mount multiple devices behind one TV?

Are HIDEit Mounts safe for my devices?

How much weight can HIDEit Mounts hold?

PRODUCT FUNCTIONALITY

What tools do I need to install a HIDEit Mount?

Do HIDEit Mounts come assembled?

Can I install HIDEit Mounts without drilling into the wall?

Can I mount my device to the back of the TV?

Can I install HIDEit Mounts in an RV or boat?

Can I install HIDEit Mounts in concrete, brick or stone?

How do I assemble adjustable mounts?

What is VESA mounting?

ASSEMBLY + INSTALLATION

What mounting hardware do you use?

What hardware is included with the mounts?

What are HIDEit Mounts made from?

Why are some mounts made overseas?

MATERIALS + HARDWARE

PRODUCT

Return Policy Overview

I purchased from Amazon or another retailer — can I return it here?

Can I return a gifted item?

Can I return a used item?

When will I receive my store credit?

RETURNS + EXCHANGES

Does HIDEit do sponsorships?

I want to partner with HIDEit, what opportunities are there?

I'm an A/V Pro and love your products! How do I go about selling your products with my service?

PARTNERSHIP OPPORTUNITIES

Do you offer discounts on large quantity orders?

I'm interested in ordering wholesale. What is the process for that?

Can I use my FedEx/UPS account to ship my order?

WHOLESALE + BULK PRICING

Where are HIDEit mounts made?

WHY REPRESENT HIDEit?

PARTNERS

Do you offer a discount for military, first responders or teachers?

How can I contact customer service?

How quick does the Support Squad respond to tickets?

I ordered from Amazon, can I contact HIDEit Mounts directly for customer support?

Can I paint my mount?

I have a suggestion or product idea, for HIDEit Mounts! How do I get in touch?

How do I win the Monthly Contests + what do I win?

What are the HIDEit Monthly Contests?

How do I enter the Monthly Contests?

CONTESTS

MORE FAQs

What is the HIDEit B2B Program?

How do I apply for a B2B account?

When can I see wholesale pricing?

What are the B2B payment terms?

Do you charge sales tax?

Can you create custom mounts for projects?

What are your business codes and certifications?

B2B PROGRAM

Where do B2B orders ship from?

Which carriers do you use for B2B orders?

Can I arrange my own freight or use my shipping account?

How are shipping costs calculated for B2B orders?

Do you offer expedited shipping for B2B orders?

Do you ship internationally for B2B customers?

Do you offer dropshipping?

B2B SHIPPING

What is the B2B return window?

Do you provide RMAs for B2B returns?

Are large-quantity returns subject to a restocking fee?

Are there any items that cannot be returned?

Who pays for return shipping?

How do I start a B2B return or exchange?

B2B RETURNS + EXCHANGES

What is the Shopify Collective program?

Can I resell HIDEit products on online marketplaces?

Can I advertise as an authorized reseller?

B2B RESELLING + ADVERTISING

B2B + WHOLESALE

What if I paid for Expedited Shipping and delivery was delayed?Updated 19 days ago