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HIDEit Help

Manage Your HIDEit Order and find answers to Frequently Asked Questions.

HIDEit Order Management

ORDER MANAGEMENT

Order Tracking

When will my order ship?

Shipping + Delivery Time

Change Shipping Address

Return Shipping

Damage Claim

Missing Item Claim

Wrong Item Claim

My order was returned to sender. Can you reship it?

What do I do if tracking for my order shows it was attempted to be delivered but there was no notice left or no one actually attempted delivery?

What do I do if the tracking shows my order bouncing around multiple distribution centers instead of being delivered?

Why hasn’t my order tracking updated in several days?

My tracking number says my package was delivered, but I never received it?

How do I order?

How do I change or cancel my order?

I see a pending payment in my bank account, but I didn't receive a confirmation. What does this mean?

What forms of payment are accepted?

Can discounts be applied to past purchase?

Can I change the email associated with my account?

Can I save multiple addresses in my account?

I forgot my account password. How do I change it?

Where can I see previous orders?

I don't want to drill holes. What can I use?

What if I need a locking solution?

Which mount do I need for my PlayStation?

How do I know which mount I need?

Which mount do I need for my Xbox?

What type of TV mount should I use if I want to mount my devices behind the TV?

FIND THE RIGHT MOUNT

Can I install the mounts in concrete? Brick? Stone? Glass?

How do I assemble the adjustable mounts?

I don't want to DIYit. Can someone install the mounts for me?

What is VESA mounting?

ASSEMBLY + INSTALLATION

Will the metal impact my wireless signal?

I thought game consoles shouldn't be vertically mounted...is this true?

Can I use your mounts for under-desk or under-cabinet mounting?

I love the mounts but are they actually safe for my devices?

I'm worried about the weight of my device. How much weight can the mounts hold?

Will the signal still reach my cable box if I mount it behind the TV?

PRODUCT FUNCTIONALITY

What hardware is included with the mounts?

I lost the hardware that came with the mount can I receive a replacement?

What are the mounts made from?

MATERIALS + HARDWARE

PRODUCT

What is Shipping Protection?

How is shipping cost calculated?

How fast do orders ship?

Do you ship outside of the US?

Does HIDEit do sponsorships?

I want to partner with HIDEit, what opportunities are there?

I'm an A/V Pro and love your products! How do I go about selling your products with my service?

PARTNERSHIP OPPORTUNITIES

Do you offer discounts on large quantity orders?

I'm interested in ordering wholesale. What is the process for that?

Can I use my FedEx/UPS account to ship my order?

WHOLESALE + BULK PRICING

Where are HIDEit mounts made?

WHY REPRESENT HIDEit?

PARTNERS

Do you offer a discount for military, first responders or teachers?

How can I contact customer service?

How quick does the Support Squad respond to tickets?

I ordered from Amazon, can I contact HIDEit Mounts directly for customer support?