Want to change your shipping address before your order leaves our warehouse?

<p>If you already placed your order and there is a small error or you need to change the shipping address to match the billing address, we would be happy to fix it as long as the order has not been shipped, <a href="mailto:info@hideitmounts.com" target="_self">just reach out to us!</a> If your order has already shipped you will need to contact the carrier directly for further assistance.&#xA0;</p><p>&#xA0;</p><p>If you want to change the shipping address to be different from the billing address, we will have to cancel and re-place the order for your fraud protection. After we cancel the first order, you can re-place the order directly through our website.</p>

Change Shipping Address

<div data-block="true" data-editor="6ed6d" data-offset-key="eacc9-0-0" id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(34, 34, 34); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="eacc9-0-0"><span style="font-size: 16px;">We accept exchanges and returns in <strong>new condition and in original packaging</strong>. Initial shipping cost is non-refundable. <span style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-size: 16px;">US orders within 30 days are able to generate and print a Return Shipping Label.</span></span></span></div></div><div data-block="true" data-editor="6ed6d" data-offset-key="49imi-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(34, 34, 34); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="49imi-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><br></div><p style="text-align: center;"><span data-offset-key="49imi-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-size: 16px;"><a href="https://track.shipstation.com/f/r/l/Nj%2FtO4b0Y6rxOjKZkXrgiIvBFd0qJCzfr75yAtiixzY%3D"><strong><u>Generate Return Shipping Label</u></strong></a></span></p><p style="text-align: center;"><span data-offset-key="49imi-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-size: 16px;"><em>** Please generate your label from a computer as it will not work from a mobile device**</em><br data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"></span></p></div><div data-block="true" data-editor="6ed6d" data-offset-key="7l8h5-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(34, 34, 34); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="7l8h5-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="7l8h5-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-weight: bold;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-size: 16px;">Exchange:&#xA0;</span></span><span data-offset-key="7l8h5-0-1" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-weight: bold; font-style: italic;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-size: 16px;">Place a replacement order</span></span><span data-offset-key="7l8h5-0-2" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-size: 16px;">&#xA0;for the correct item from our website.&#xA0;</span></span><span data-offset-key="7l8h5-0-3" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-weight: bold; font-style: italic;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-size: 16px;">Return Shipping Labels are complimentary for US exchanges</span></span><span data-offset-key="7l8h5-0-4" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-size: 16px;">&#xA0;within 10 days. Once the returned item is received, we will refund the product purchase price on your original order.<br></span></span></div></div><div data-block="true" data-editor="6ed6d" data-offset-key="8tqjs-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(34, 34, 34); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="8tqjs-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="8tqjs-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-size: 16px;">Please Note: If your Replacement Order is not placed when we process your returned item, we will treat it as a Return (see below).</span></span></div><p><br></p><p style="text-align: center;"><a href="https://hideitmounts.gorgias.help/en-US/ssp/login"><strong><u>Please sign in to manage your order</u></strong></a></p><p style="text-align: left;"><br><span data-offset-key="l4ji-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-weight: bold;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-size: 16px;">Return:&#xA0;</span></span><span data-offset-key="l4ji-0-1" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-size: 16px;">Return Shipping Labels are provided for US returns within 30 days, however&#xA0;</span></span><span data-offset-key="l4ji-0-2" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-style: italic; font-weight: bold;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-size: 16px;">the shipping cost will be deducted from your refund&#xA0;</span></span><span data-offset-key="l4ji-0-3" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-style: italic;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-size: 16px;">(generally $12+)</span></span><span data-offset-key="l4ji-0-4" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-size: 16px;">.&#xA0;</span></span><span style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-size: 16px;">Returns of more than 25 units or orders delivered over 30 days ago are subject to a restocking fee and will be deducted from your refund, processed as store credit.</span></span></p></div><div data-block="true" data-editor="6ed6d" data-offset-key="l4ji-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(34, 34, 34); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><p><span style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-size: 16px;">Please Note: Items replaced due to Shipping, Damage, or Missing Items are non-returnable.</span></span></p><p><span style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-size: 16px;"><span data-offset-key="l4ji-0-0" id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-weight: bold;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-size: 16px;">Used item?&#xA0;</span></span><span data-offset-key="l4ji-0-1" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-size: 16px;">We only accept returns of items in new condition.&#xA0;</span></span><span style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-size: 16px;">If an item has clearly been used, a refund will not be issued.&#xA0;</span></span></span></span></p><div data-offset-key="l4ji-0-0" id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="l4ji-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-weight: bold;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-size: 16px;">Didn&apos;t purchase from our website?&#xA0;</span></span><span data-offset-key="l4ji-0-4" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-size: 16px;">Returns must be processed from the Retailer you purchased from. For an Exchange, p</span></span><span style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-size: 16px;">lease <span style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-size: 16px;">complete your&#xA0;return directly with the Retailer</span></span></span></span></div><div data-offset-key="l4ji-0-0" id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-size: 16px;">and an&#xA0;</span></span><span style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-size: 16px;"><a href="https://hideitmounts.com/pages/exchange"><strong><u>Exchange Request</u></strong></a></span></span><span style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-size: 16px;">&#xA0;with us. Be sure to include the Retailer name and Order Number as reference and we&apos;ll provide you with a discount for your replacement order.</span></span></div></div>

Exchanges + Returns

Are you eligible to print a return shipping label? Need our address?

<div data-block="true" data-editor="6ed6d" data-offset-key="8tqjs-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(34, 34, 34); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><p style="text-align: left;"><br></p><div data-offset-key="1h1j9-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="1h1j9-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-weight: bold;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-size: 16px;">Shipping back to us is easy - just follow these steps:</span></span></div><p><br></p><div data-block="true" data-editor="4i98l" data-offset-key="5efbt-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(34, 34, 34); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 12px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="5efbt-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="5efbt-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-size: 16px;">1. Pack the item(s) you&apos;re returning, in original packaging.</span></span></div></div><div data-block="true" data-editor="4i98l" data-offset-key="12d4e-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(34, 34, 34); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 12px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="12d4e-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="12d4e-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-size: 16px;">2.&#xA0;Include a copy of your Packing Slip with Order Number.</span></span><br><span data-offset-key="12d4e-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-size: 16px;">3. Remove or cover prior shipping labels and ensure bar code is&#xA0;legible.</span></span></div></div><div data-block="true" data-editor="4i98l" data-offset-key="drc7v-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(34, 34, 34); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 12px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="drc7v-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="drc7v-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-size: 16px;">4. Pre-Paid UPS Label: Drop off with your local UPS Store.</span></span><span data-offset-key="3hrl5-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-size: 16px;"><br><br>If you are not eligible to generate a pre-paid label, use a ship method that offers tracking. We are not responsible for lost returns without shipment tracking.</span></span></div></div><div data-block="true" data-editor="4i98l" data-offset-key="9u59u-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(34, 34, 34); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 12px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="9u59u-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="9u59u-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-size: 16px;"><br data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"></span></div></div><div data-block="true" data-editor="4i98l" data-offset-key="aibtq-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(34, 34, 34); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 12px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="aibtq-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="aibtq-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-weight: bold;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-size: 16px;">Please return to:</span></span></div></div><div data-block="true" data-editor="4i98l" data-offset-key="9ejjr-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(34, 34, 34); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 12px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="9ejjr-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="9ejjr-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-size: 16px;">HIDEit Mounts - Returns</span></span></div></div><div data-block="true" data-editor="4i98l" data-offset-key="c6jsl-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(34, 34, 34); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 12px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="c6jsl-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="c6jsl-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-size: 16px;">5350 Capital Court, Suite 111</span></span></div></div><div data-block="true" data-editor="4i98l" data-offset-key="ci05r-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(34, 34, 34); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 12px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="ci05r-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="ci05r-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-size: 16px;">Reno, NV 89502</span></span></div><p><br></p><div data-block="true" data-editor="6ed6d" data-offset-key="7l8h5-0-0" id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(34, 34, 34); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="7l8h5-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="7l8h5-0-3" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-weight: bold; font-style: italic;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-size: 16px;">Return Shipping Labels are complimentary for US exchanges</span></span><span data-offset-key="7l8h5-0-4" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-size: 16px;">&#xA0;within 10 days.&#xA0;</span></span></div></div><div data-block="true" data-editor="6ed6d" data-offset-key="8tqjs-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(34, 34, 34); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><p style="text-align: left;"><span data-offset-key="l4ji-0-1" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-size: 16px;">Return Shipping Labels are provided for US returns within 30 days, however&#xA0;</span></span><span data-offset-key="l4ji-0-2" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-style: italic; font-weight: bold;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-size: 16px;">the shipping cost will be deducted from your refund&#xA0;</span></span><span data-offset-key="l4ji-0-3" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-style: italic;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-size: 16px;">(generally $12+)</span></span><span data-offset-key="l4ji-0-4" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-size: 16px;">.&#xA0;</span></span></p><div data-block="true" data-editor="6ed6d" data-offset-key="eacc9-0-0" id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(34, 34, 34); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="eacc9-0-0"><span style="font-size: 16px;"><span style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-size: 16px;">US orders within 30 days are able to generate and print a Return Shipping Label.&#xA0;</span></span></span><span style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-size: 16px;">Shipping labels are not provided for International orders.</span></span></div><div data-offset-key="eacc9-0-0"><br></div></div><div data-block="true" data-editor="6ed6d" data-offset-key="49imi-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(34, 34, 34); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><p style="text-align: center;"><span data-offset-key="49imi-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-size: 16px;"><a href="https://track.shipstation.com/f/r/l/Nj%2FtO4b0Y6rxOjKZkXrgiIvBFd0qJCzfr75yAtiixzY%3D"><strong><u>Generate Return Shipping Label</u></strong></a></span></p></div></div></div></div>

Return Shipping

<p data-pm-slice="1 1 []" id="isPasted">Navigate to your <strong>Manage Orders</strong> section and select <strong>Report issue</strong></p><p><img src="https://attachments.gorgias.help/g0xq/hc/wplx/order%20mgmt%20report%20issue-fc68b661-5d90-44bb-b282-bf99d6c2b3f9.png" style="width: 300px;" class="fr-fic fr-dib"></p><ol><li style="font-size: 16px;">Sign in with the email address used to place your order</li><li style="font-size: 16px;">Select <strong><em>Report issue</em></strong> then select <strong><em>My order was damaged in delivery</em></strong></li></ol><p data-pm-slice="1 1 []" id="isPasted"><strong>You will receive an email regarding your Damage Claim.&#xA0;</strong>Please respond to the email with all relevant information and the following images:</p><ol><li data-pm-slice="1 1 []" id="isPasted" style="font-size: 16px;">Shipping box and any damage</li><li style="font-size: 16px;">Shipping label with all details</li><li style="font-size: 16px;">Open box with all contents</li><li style="font-size: 16px;">The damaged item (several angles)</li></ol><p data-pm-slice="1 1 []" id="isPasted"><strong>Have Shipping Protection?</strong> Your damage claim will be reviewed, a replacement order will be processed, and you&apos;ll receive an order confirmation. This generally takes 1-2 business days.</p><p><strong>No Shipping Protection?&#xA0;</strong>We will submit your claim to the Shipping Carrier. If your claim is approved by the Shipping Carrier, a replacement order will be processed and you&apos;ll receive an order confirmation. Not all claims are approved. This generally takes 4 weeks.</p>

Damage Claim

<div data-block="true" data-editor="a6c67" data-offset-key="8mo8v-0-0" id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(34, 34, 34); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="8mo8v-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span style="font-size: 16px;"></span>Navigate to your <strong>Manage Orders</strong> section and select <strong>Report issue</strong></div><p style="text-align: center;"><img src="https://attachments.gorgias.help/g0xq/hc/wplx/order%20mgmt%20report%20issue-fc68b661-5d90-44bb-b282-bf99d6c2b3f9.png" style="width: 300px;" class="fr-fic fr-dii"></p></div><ol><li id="isPasted" style="font-size: 16px;">Sign in with the email address used to place your order</li><li style="font-size: 16px;">Select <strong><em>Report issue</em></strong> then select <strong><em>Some items are missing from my order</em></strong></li></ol><p data-pm-slice="1 1 []" id="isPasted"><strong>You will receive an email regarding your Missing Item Claim.&#xA0;</strong>Please respond to the email with all relevant information and the following images:</p><div data-block="true" data-editor="a6c67" data-offset-key="cfdai-0-0" id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(34, 34, 34); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><ol><li style="font-size: 16px;"><div data-offset-key="cfdai-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="cfdai-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;">Packing Slip</span></span></div></li><li style="font-size: 16px;"><span data-offset-key="6o0c-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;">Shipping box</span></span></li><li style="font-size: 16px;"><span data-offset-key="1advk-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;">All items received</span></span></li></ol></div><div data-block="true" data-editor="a6c67" data-offset-key="6r1ga-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(34, 34, 34); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="6r1ga-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="6r1ga-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-size: 16px;">Please Note: You may have additional items inside. Look for a sticker:&#xA0;</span></span><span data-offset-key="6r1ga-0-1" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-weight: bold; font-style: italic;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-size: 16px;">More Mounts Inside, Bundle, Ultimate&#xA0;</span></span><span data-offset-key="6r1ga-0-2" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-size: 16px;">or</span></span><span data-offset-key="6r1ga-0-3" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-weight: bold; font-style: italic;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-size: 16px;">&#xA0;Lit</span></span><span data-offset-key="6r1ga-0-4" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-size: 16px;">.&#xA0;</span></span><span data-offset-key="7jr8k-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-size: 16px;">Our&#xA0;</span></span><span data-offset-key="7jr8k-0-1" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-weight: bold; font-style: italic;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-size: 16px;">Uni-C 2-Pack</span></span><span data-offset-key="7jr8k-0-2" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-size: 16px;">&#xA0;is included with Bundles. Both mounts are in a single box the same size as our&#xA0;</span></span><span data-offset-key="7jr8k-0-3" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-weight: bold; font-style: italic;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-size: 16px;">Uni-C Pro</span></span><span data-offset-key="7jr8k-0-4" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-size: 16px;">&#xA0;box.</span><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><img src="https://attachments.gorgias.help/g0xq/hc/wplx/more%20mounts%20combo-dac6bfe2-304c-46c0-a7d9-d6ae4e36b89d.png" style="width: 300px;" class="fr-fic fr-dib"></span></span><br><span id="isPasted" style="color: rgb(34, 34, 34); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">Your missing item claim will be reviewed, a replacement order will be processed, and you&apos;ll receive an order confirmation. This generally takes 1-2 business days.</span></div></div>

Missing Item Claim

Are the items received different from what you ordered?

<div data-block="true" data-editor="a6c67" data-offset-key="8mo8v-0-0" id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(34, 34, 34); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="8mo8v-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;">Navigate to your <strong>Manage Orders</strong> section and select <strong>Report issue</strong></div><p style="text-align: center;"><img src="https://attachments.gorgias.help/g0xq/hc/wplx/order%20mgmt%20report%20issue-fc68b661-5d90-44bb-b282-bf99d6c2b3f9.png" style="width: 300px;" class="fr-fic fr-dii"></p></div><ol><li id="isPasted" style="font-size: 16px;">Sign in with the email address used to place your order</li><li style="font-size: 16px;">Select <strong><em>Report issue</em></strong> then select <strong><em>The items are different from what I ordered</em></strong></li></ol><p data-pm-slice="1 1 []" id="isPasted"><strong>You will receive an email regarding your Wrong Item Claim.&#xA0;</strong>Please respond to the email with all relevant information and the following images:</p><div data-block="true" data-editor="a6c67" data-offset-key="cfdai-0-0" id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(34, 34, 34); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><ol><li style="font-size: 16px;"><div data-offset-key="cfdai-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="cfdai-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;">Packing Slip</span></span></div></li><li style="font-size: 16px;"><span data-offset-key="6o0c-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;">Shipping box</span></span></li><li style="font-size: 16px;"><span data-offset-key="1advk-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;">All items received</span></span></li></ol></div><div data-block="true" data-editor="a6c67" data-offset-key="6r1ga-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(34, 34, 34); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><p data-pm-slice="1 1 []" id="isPasted"><span id="isPasted" style="color: rgb(34, 34, 34); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">Your wrong&#xA0;item claim will be reviewed, a replacement order will be processed, and you&apos;ll receive an order confirmation. This generally takes 1-2 business days.</span></p></div>

Wrong Item Claim

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HIDEit Order Issue FAQs

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SHIPPING

My order was returned to sender. Can you reship it?

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My tracking number says my package was delivered, but I never received it?

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How do I know which mount I need?

Which mount do I need for my Xbox?

What type of TV mount should I use if I want to mount my devices behind the TV?

FIND THE RIGHT MOUNT

Can I install the mounts in concrete? Brick? Stone? Glass?

How do I assemble the adjustable mounts?

I don't want to DIYit. Can someone install the mounts for me?

What is VESA mounting?

ASSEMBLY + INSTALLATION

Will the metal impact my wireless signal?

I thought game consoles shouldn't be vertically mounted...is this true?

Can I use your mounts for under-desk or under-cabinet mounting?

I love the mounts but are they actually safe for my devices?

I'm worried about the weight of my device. How much weight can the mounts hold?

Will the signal still reach my cable box if I mount it behind the TV?

PRODUCT FUNCTIONALITY

What hardware is included with the mounts?

I lost the hardware that came with the mount can I receive a replacement?

What are the mounts made from?

MATERIALS + HARDWARE

PRODUCT

What is Shipping Protection?

How is shipping cost calculated?

How fast do orders ship?

Do you ship outside of the US?

Does HIDEit do sponsorships?

I want to partner with HIDEit, what opportunities are there?

I'm an A/V Pro and love your products! How do I go about selling your products with my service?

PARTNERSHIP OPPORTUNITIES

Do you offer discounts on large quantity orders?

I'm interested in ordering wholesale. What is the process for that?

Can I use my FedEx/UPS account to ship my order?

WHOLESALE + BULK PRICING

Where are HIDEit mounts made?

WHY REPRESENT HIDEit?

PARTNERS

Do you offer a discount for military, first responders or teachers?

How can I contact customer service?

How quick does the Support Squad respond to tickets?

I ordered from Amazon, can I contact HIDEit Mounts directly for customer support?