Want to change your shipping address before your order leaves our warehouse?

If you already placed your order and there is a small error or you need to change the shipping address to match the billing address, we would be happy to fix it as long as the order has not been shipped, <a class="fr-green" href="mailto:info@hideitmounts.com" target="_self">just reach out to us!</a> If your order has already shipped you will need to contact the carrier directly for further assistance.&#xA0;&#xA0;If you want to change the shipping address to be different from the billing address, we will have to cancel and re-place the order for your fraud protection. After we cancel the first order, you can re-place the order directly through our website.

Can I change my shipping address?

Navigate to your Manage Orders section and select Report issue<img src="https://attachments.gorgias.help/g0xq/hc/wplx/order%20mgmt%20report%20issue-fc68b661-5d90-44bb-b282-bf99d6c2b3f9.png" style="width: 300px;" class="fr-fic fr-dib"><ol><li style="font-size: 16px;">Sign in with the email address used to place your order</li><li style="font-size: 16px;">Select Report issue then select My order was damaged in delivery</li></ol>You will receive an email regarding your Damage Claim.&#xA0;Please respond to the email with all relevant information and the following images:<ol><li data-pm-slice="1 1 []" id="isPasted" style="font-size: 16px;">Shipping box and any damage</li><li style="font-size: 16px;">Shipping label with all details</li><li style="font-size: 16px;">Open box with all contents</li><li style="font-size: 16px;">The damaged item (several angles)</li></ol>Have Shipping Protection? Your damage claim will be reviewed, a replacement order will be processed, and you&apos;ll receive an order confirmation. This generally takes 1-2 business days.No Shipping Protection?&#xA0;We will submit your claim to the Shipping Carrier. If your claim is approved by the Shipping Carrier, a replacement order will be processed and you&apos;ll receive an order confirmation. Not all claims are approved. This generally takes 4 weeks.

What do I do if my order arrives damaged?

<div data-block="true" data-editor="a6c67" data-offset-key="8mo8v-0-0" id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(34, 34, 34); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="8mo8v-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;">Navigate to your Manage Orders section and select Report issue</div><img src="https://attachments.gorgias.help/g0xq/hc/wplx/order%20mgmt%20report%20issue-fc68b661-5d90-44bb-b282-bf99d6c2b3f9.png" style="width: 300px;" class="fr-fic fr-dii"></div><ol><li id="isPasted" style="font-size: 16px;">Sign in with the email address used to place your order</li><li style="font-size: 16px;">Select Report issue then select Some items are missing from my order</li></ol>You will receive an email regarding your Missing Item Claim.&#xA0;Please respond to the email with all relevant information and the following images:<div data-block="true" data-editor="a6c67" data-offset-key="cfdai-0-0" id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(34, 34, 34); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><ol><li style="font-size: 16px;"><div data-offset-key="cfdai-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;">Packing Slip</div></li><li style="font-size: 16px;">Shipping box</li><li style="font-size: 16px;">All items received</li></ol></div><div data-block="true" data-editor="a6c67" data-offset-key="6r1ga-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(34, 34, 34); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="6r1ga-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;">Please Note: You may have additional items inside. Look for a sticker:&#xA0;More Mounts Inside, Bundle, Ultimate&#xA0;or&#xA0;Lit.&#xA0;Our&#xA0;Uni-C 2-Pack&#xA0;is included with Bundles. Both mounts are in a single box the same size as our&#xA0;Uni-C Pro&#xA0;box.<img src="https://attachments.gorgias.help/g0xq/hc/wplx/more%20mounts%20combo-dac6bfe2-304c-46c0-a7d9-d6ae4e36b89d.png" style="width: 300px;" class="fr-fic fr-dib"> <span id="isPasted" style="color: rgb(34, 34, 34); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">Your missing item claim will be reviewed, a replacement order will be processed, and you&apos;ll receive an order confirmation. This generally takes 1-2 business days.</div></div>

What do I do if I am missing an item?

Are the items received different from what you ordered?

<div data-block="true" data-editor="a6c67" data-offset-key="8mo8v-0-0" id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(34, 34, 34); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="8mo8v-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;">Navigate to your Manage Orders section and select Report issue</div><img src="https://attachments.gorgias.help/g0xq/hc/wplx/order%20mgmt%20report%20issue-fc68b661-5d90-44bb-b282-bf99d6c2b3f9.png" style="width: 300px;" class="fr-fic fr-dii"></div><ol><li id="isPasted" style="font-size: 16px;">Sign in with the email address used to place your order</li><li style="font-size: 16px;">Select Report issue then select The items are different from what I ordered</li></ol>You will receive an email regarding your Wrong Item Claim.&#xA0;Please respond to the email with all relevant information and the following images:<div data-block="true" data-editor="a6c67" data-offset-key="cfdai-0-0" id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(34, 34, 34); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><ol><li style="font-size: 16px;"><div data-offset-key="cfdai-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;">Packing Slip</div></li><li style="font-size: 16px;">Shipping box</li><li style="font-size: 16px;">All items received</li></ol></div><div data-block="true" data-editor="a6c67" data-offset-key="6r1ga-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(34, 34, 34); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span id="isPasted" style="color: rgb(34, 34, 34); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">Your wrong&#xA0;item claim will be reviewed, a replacement order will be processed, and you&apos;ll receive an order confirmation. This generally takes 1-2 business days.</div>

What do I do if I received the wrong item?

I lost the hardware that came with the mount. Can I receive a replacement?. Yes! We just ask that you pay $5 for US shipping. Please note, most of the hardware provided with our mounts can be found easily at your local hardware store if you don’t wan

I lost the hardware that came with the mount. Can I receive a replacement?Yes! We just ask that you pay $5 for US shipping.&#xA0;Please note, most of the hardware provided with our mounts can be found easily at your local hardware store if you don&#x2019;t want to wait for a replacement screw pack.&#xA0;If you need replacement hardware please reach out to us at <a href="mailto:info@hideitmounts.com">info@hideitmounts.com</a>! The hardware is missing from my order.If you purchased direct from our website, please fill out the Missing Item Claim. Bought through Amazon or another marketplace?&#xA0;Unfortunately, they occasionally send out returned items that may be incomplete. We have no way to prevent Amazon from doing this. For assistance, we recommend reaching out to Amazon directly. Good news! We provide hardware that is easy to find at your local hardware store - we use #8 drywall screws. If you are missing other hardware, you can find the hardware details on our product listing.

What do I do if I am missing hardware?

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HIDEit Order Issue FAQs

ORDER MANAGEMENT

ORDER ISSUES

How do I track and manage my order?

When will my order ship?

What is the shipping and delivery times?

SHIPPING

My order was returned to sender. Can you reship it?

What do I do if tracking for my order shows it was attempted to be delivered but there was no notice left or no one actually attempted delivery?

What do I do if the tracking shows my order bouncing around multiple distribution centers instead of being delivered?

Why hasn’t my order tracking updated in several days?

My tracking number says my package was delivered, but I never received it?

Why does my order tracking shows that my order has not left the warehouse.

WHERE'S MY ORDER

How do I order?

How do I change or cancel my order?

I see a pending payment in my bank account, but I didn't receive a confirmation. What does this mean?

What forms of payment are accepted?

Can discounts be applied to past purchase?

PAYMENT + ORDERS

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I forgot my account password. How do I change it?

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ACCOUNT QUESTIONS

Can I return if I bought from Amazon or another Retailer?

Can I exchange without placing a new order?

My return arrived when will you refund?

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How do I ship my return?

RETURNS + EXCHANGES

What if I need a locking solution?

Which mount do I need for my PlayStation?

How do I know which mount I need?

Which mount do I need for my Xbox?

What type of TV mount should I use if I want to mount my devices behind the TV?

FIND THE RIGHT MOUNT

I don't want to drill holes. What can I use?

Can I install the mounts in concrete? Brick? Stone? Glass?

How do I assemble the adjustable mounts?

I don't want to DIYit. Can someone install the mounts for me?

What is VESA mounting?

ASSEMBLY + INSTALLATION

Will the metal impact my wireless signal?

I thought game consoles shouldn't be vertically mounted...is this true?

Can I use your mounts for under-desk or under-cabinet mounting?

I love the mounts but are they actually safe for my devices?

I'm worried about the weight of my device. How much weight can the mounts hold?

Will the signal still reach my cable box if I mount it behind the TV?

PRODUCT FUNCTIONALITY

What hardware is included with the mounts?

What are the mounts made from?

Made in USA and not, why?

MATERIALS + HARDWARE

PRODUCT

What is Shipping Protection?

How is shipping cost calculated?

How fast do orders ship?

Do you ship outside of the US?

Does HIDEit do sponsorships?

I want to partner with HIDEit, what opportunities are there?

I'm an A/V Pro and love your products! How do I go about selling your products with my service?

PARTNERSHIP OPPORTUNITIES

Do you offer discounts on large quantity orders?

I'm interested in ordering wholesale. What is the process for that?

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WHOLESALE + BULK PRICING

Where are HIDEit mounts made?

WHY REPRESENT HIDEit?

PARTNERS

Do you offer a discount for military, first responders or teachers?

How can I contact customer service?

How quick does the Support Squad respond to tickets?

I ordered from Amazon, can I contact HIDEit Mounts directly for customer support?