Need help during business hours? Start a chat!

Didn't find what you need in the HIDEit Help Center? Please fill out the form so we can help. We're a small team but we do our best to respond quick!

Got a more complex need? Give us a call. We're a small team but we do our best to answer all calls!

Home

Shop All Products

Mount Finder

Contact Us

Exchanges + Returns

HIDEit Help

<div data-block="true" data-editor="d920c" data-offset-key="f0tun-0-0" id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(34, 34, 34); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="f0tun-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="f0tun-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-size: 16px;">We ship Monday through Friday (excluding holidays) from Reno, NV. Orders usually ship within 2 days. Time in transit depends on your location and selected ship method.&#xA0;</span></span></div></div><div data-block="true" data-editor="d920c" data-offset-key="40t8v-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(34, 34, 34); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="40t8v-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="40t8v-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-size: 16px;"><br data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"></span></div></div><div data-block="true" data-editor="d920c" data-offset-key="o7ir-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(34, 34, 34); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="o7ir-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="o7ir-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-size: 16px;">If you have an item on&#xA0;</span></span><span data-offset-key="o7ir-0-1" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-weight: bold;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-size: 16px;">Backorder</span></span><span data-offset-key="o7ir-0-2" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-size: 16px;">&#xA0;or&#xA0;</span></span><span data-offset-key="o7ir-0-3" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-weight: bold;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-size: 16px;">Pre-Order</span></span><span data-offset-key="o7ir-0-4" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-size: 16px;">, please refer to the expected ship date listed on your order confirmation.</span></span></div></div>

We ship Monday through Friday (excluding holidays) from Reno, NV. Orders usually ship within 2 days. Time in transit depends on your location and selected ship method. If you have an item on Backorder or Pre-Order, please refer to the expected ship d

When will my order ship?

ORDER MANAGEMENT

SHIPPING

How do I track and manage my order?

What is the shipping and delivery times?

Can I change my shipping address?

What do I do if my order arrives damaged?

What do I do if I am missing an item?

What do I do if I received the wrong item?

What do I do if I am missing hardware?

ORDER ISSUES

My order was returned to sender. Can you reship it?

What do I do if tracking for my order shows it was attempted to be delivered but there was no notice left or no one actually attempted delivery?

What do I do if the tracking shows my order bouncing around multiple distribution centers instead of being delivered?

Why hasn’t my order tracking updated in several days?

My tracking number says my package was delivered, but I never received it?

Why does my order tracking shows that my order has not left the warehouse.

WHERE'S MY ORDER

How do I order?

How do I change or cancel my order?

I see a pending payment in my bank account, but I didn't receive a confirmation. What does this mean?

What forms of payment are accepted?

Can discounts be applied to past purchase?

PAYMENT + ORDERS

Can I change the email associated with my account?

Can I save multiple addresses in my account?

I forgot my account password. How do I change it?

Where can I see previous orders?

ACCOUNT QUESTIONS

Can I return if I bought from Amazon or another Retailer?

Can I exchange without placing a new order?

My return arrived when will you refund?

Can I use my own shipping label?

How do I Exchange or Return?

How do I ship my return?

RETURNS + EXCHANGES

What if I need a locking solution?

Which mount do I need for my PlayStation?

How do I know which mount I need?

Which mount do I need for my Xbox?

What type of TV mount should I use if I want to mount my devices behind the TV?

FIND THE RIGHT MOUNT

I don't want to drill holes. What can I use?

Can I install the mounts in concrete? Brick? Stone? Glass?

How do I assemble the adjustable mounts?

I don't want to DIYit. Can someone install the mounts for me?

What is VESA mounting?

ASSEMBLY + INSTALLATION

Will the metal impact my wireless signal?

I thought game consoles shouldn't be vertically mounted...is this true?

Can I use your mounts for under-desk or under-cabinet mounting?

I love the mounts but are they actually safe for my devices?

I'm worried about the weight of my device. How much weight can the mounts hold?

Will the signal still reach my cable box if I mount it behind the TV?

PRODUCT FUNCTIONALITY

What hardware is included with the mounts?

What are the mounts made from?

Made in USA and not, why?

MATERIALS + HARDWARE

PRODUCT

What is Shipping Protection?

How is shipping cost calculated?

How fast do orders ship?

Do you ship outside of the US?

Does HIDEit do sponsorships?

I want to partner with HIDEit, what opportunities are there?

I'm an A/V Pro and love your products! How do I go about selling your products with my service?

PARTNERSHIP OPPORTUNITIES

Do you offer discounts on large quantity orders?

I'm interested in ordering wholesale. What is the process for that?

Can I use my FedEx/UPS account to ship my order?

WHOLESALE + BULK PRICING

Where are HIDEit mounts made?

WHY REPRESENT HIDEit?

PARTNERS

Do you offer a discount for military, first responders or teachers?

How can I contact customer service?

How quick does the Support Squad respond to tickets?

I ordered from Amazon, can I contact HIDEit Mounts directly for customer support?

When will my order ship?Updated a year ago